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Job Details

Collateral Monitoring Customer Service Representative

Job Summary

  • Company: Federal Reserve Bank of St. Louis
  • Location: St. Louis, Missouri
  • Job Type: Full-Time, Temporary
  • Education Level: High School
  • Career Level: middle
  • Years of Experience: 2-5 years

Job Description

Job Summary:
The Collateral Monitoring technician serves as a primary contact for financial institutions and federal government agencies regarding collateral and the investment of Treasury funds. They are expected to process transactions through automated systems, respond to customer requests, evaluate system output reports, update databases, review reports, resolve discrepancies and perform application testing. In addition, they are expected to know how to navigate through the TIP, PATAX and TT&L Plus applications to assist customers, use the various PC desktop tools used for providing premier customer service and to always provide quality service in the best interest of the customer.

Please note: This is a temporary position and will have an end date of March 1, 2012.

Job Duties and Responsibilities:
• Provide customer support via phone to financial institutions, federal agencies and other Federal Reserve Banks. Inquiries related to the collateralization of accounts in three Treasury collateral programs, instructions on collateral deposits and withdrawals and changes in participation levels.
• Analyze incoming collateral deposits to determine acceptability for the different Treasury programs. In addition, analyze outgoing collateral withdrawals to determine Treasury funds held are fully collateralized.
• Performing customer requests for account changes, including participant options, adjusting collateral limits and functioning merger for banks in all 12 districts.
• Process ACH principle and interest payments for securities pledged for a Treasury program.
• Process transactions through automated systems and evaluate system output reports by taking action and resolving discrepancies.
• Perform application testing and update program databases in the course of responding to customer requests.

Job Qualifications:
• High School diploma or equivalent degree and/or experience.
• Four (4) years or more of training and experience in securities processing and securities safekeeping operations with a strong emphasis on customer service.
• Demonstrated ability to handle sensitive information without compromise.
• Ability to use time management skills to handle a variety of duties and responsibilities.
• Good verbal and written communication skills in order to articulate information to management and customers.
• Demonstrated strong customer service skills in providing information to all levels of the organization and customers.
• Demonstrated ability to gather data from numerous sources, analyze results and determine appropriate actions.
• Demonstrated ability to use tact and diplomacy and maintain a positive working relationship with management, co-workers and customers.
• Familiarity navigating through various PC applications including, but not restricted to, Microsoft Windows and Microsoft Office.
• Training and/or leadership experience preferred.

The Federal Reserve Bank of St. Louis is an Equal Opportunity Employer.

All qualified applicants please apply on-line at: http://careers.stlouisfed.org/openings.cfm Req 220.

Candidates interested in applying to this role should e-mail http://careers.stlouisfed.org/openings.cfm.

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