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Job Details

Advisor Relations Team Manager

Job Summary

  • Company: TD Ameritrade
  • Location: Fort Worth, Texas (DFW area)
  • Job Type: Full-Time
  • Education Level: Bachelor's (BA/BS)
  • Career Level: management

Job Description

Role:


Management and oversight of a service level delivery for 500+ advisors, 75,000+ accounts and $15B+ client assets under management. Key accountabilities include: daily and intraday deployment of Regional Service Cell resources, daily management of all Regional Service Cell queues, issue resolution and coordination of associate training schedules and coaching. Assumes all managerial responsibilities and oversight in the absence of the Regional Service Cell Group Manager the Team Manager

Responsibilities:
•Manages the daily and intraday deployment of Regional Service Cell resources (associates) to manage service level delivery
•Daily management of all Regional Service Cell queues including: Telephony, Principal Review, New Account Opening, Account Maintenance, Banking Services, Inbound Account Transfers, Outbound Account Transfers, Internal Transfers and Cash Management (excluding physical deposits)
•Serves as the primary point of contact for internal complaints relating to service delivery
•Ability to recognize, monitor and make decisions based on risk management, quality assurance and loss prevention within the Advisor Services domain
•Coordinates the training of new and existing associates
•Partners with Group Manager in the interview and hiring/termination process as well as in the quarterly and annual merit and Pay for Performance process including: manager evaluations and merit reviews
•Conducts monthly one-on-one feedback and coaching sessions with all frontline associates

Requirements:
•4+ years related and total experience
•4+ Years of previous brokerage experience, preferably supporting advisors in a front or middle office environment
•Extensive knowledge of equities, options, and mutual funds
•Experience and knowledge of Middle office technology, Institutional Imaging/Workflow, Salesforce.com, BOS, VEO and RAO
•Series 7 and 63 or 66 required. Series 24 required within 90 days
•4 Year College Degree preferred (Finance preferred)
•Military education or experience may be considered in lieu of civilian requirements listed

Candidates interested in applying to this role should e-mail jill.ayala@tdameritrade.com.

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