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Job Details

Broker - Series 7 Licensed

Job Summary

  • Company: Charles Schwab
  • Location: Austin, Texas (Austin, TX)
  • Job Type: Full-Time
  • Education Level: High School
  • Career Level: middle
  • Years of Experience: 2-5 years

Job Description


Charles Schwab has been a leader in financial services for nearly four decades, working to make investing more affordable, accessible and understandable to all. Driven by our purpose “to help everyone be financially fit”, we’re committed to building an environment that respects the diverse differences of our employees, our clients and the communities we serve.


Our representatives inspire client loyalty by being “the voice of Schwab” for our clients. Although our Service Centers handle over 10 Million calls annually, you will build personalized relationships with our clients by addressing the initial client need and then asking questions to learn what other products or services may be appropriate for them based on their financial goals. Representatives receive extensive training and internal support that allows them to be successful in service delivery.

For more information about life at Schwab click here.

As a Licensed Broker in our Client Service & Support (CS&S) organization, you will service our diverse clients’ brokerage needs via inbound calls and emails in order to build and maintain client loyalty. Prior to actively using your Series 7 & 63 licenses, you will receive extensive training and internal support that allows our Licensed Brokers to establish a strong understanding of Schwab’s products and services in order to be successful in their roles.

As a Licensed Broker, you will:

Demonstrate a strong understanding of the markets, empathy, energy, and problem solving while delivering unparalleled value and outstanding service to our clients via the phone, taking approximately 30 to 60 inbound calls per day (this is not a face-to-face position).
Respond to client inquiries including cost basis information, cashiering functions, letters of authorization, powers of attorney, product knowledge support and expanding client experience.
Assess and resolve client issues, helping them navigate Schwab’s investment products and services including stocks and options, bonds and fixed income, mutual funds, ETFs, CDs & money markets, margin loans, and annuities.
Place trades and provide investment education to our clients to empower them to make well-informed financial decisions.
Uncover business development opportunities and respond to research requests.
Be part of an environment where you would collaborate with others on a small team of 10-15 Schwab professionals to resolve complex client inquiries and knowledge of Schwab products and services.
Licensed Brokers are paid a salary (rather than the pressure of commissions), and receive additional compensation for overtime hours and shift differentials, along with the ability to earn an annual bonus based on company results and personal performance. The base salary will be commensurate with prior experience in the brokerage industry.

Please note: Depending upon your background and experience, we may hire for
this position at the Associate (54), Specialist (55), or Senior Specialist (56) level.


Active FINRA Series 7 & 63 (or 66) licenses
At least six months industry experience and a demonstrated passion for providing client-centric solutions is required for the Associate level of this role, with additional experience required for higher level positions of this role
Able to use active listening skills or attend to non-verbal cues to better understand the client’s needs and motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding, and respond to objectives successfully.
The ability to work in a structured schedule and a variety of shifts, which may include market (M-F daytime) hours, late nights, early mornings, and/or weekends as pre-determined by business need
Excellent communication and interpersonal skills, especially the ability to listen and to explain complex subjects
The ability to multi-task, including speaking with customers over the phone, assessing their needs, researching information on the computer and providing clients with options at one time. Actively navigate between 5 or more open computer programs at any one give time, on dual monitors, while speaking with clients or other Schwab team members.
Bachelor’s degree in finance, economics, business administration, or related area is (preferred)
Two or more years experience in brokerage services utilizing a Series 7 license is a plus (and may be required depending on the level of the role you are hired into) (preferred)

**Important note- In order to be considered for this role you must complete a client focus assessment. Following your submission, you will receive an email from “Schwab Careers” with a link for this assessment. You will not be considered as an active candidate for this position until you complete this assessment. Therefore, please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab and that you set aside the time required to complete this assessment. If you have completed this assessment within the last 12 months, you will not need to complete it again. **

Interested candidates should apply online at:

Candidates interested in applying to this role should e-mail